You can create an account for a parent/guest, and authorize them to view some
of your information in
STAR, such as financial aid, grades, course schedule, and contact information.
The parent/guest is able to access this information by logging into the Parent/Guest
Portal with the account you created for them. This portal is also the sole means by which to grant parents/guests access to a passpharse they can use to call into offices to discuss protected matters (billing, financial aid, etc.) on your behalf.
The
WVU MyAccount Portal is a new system (launched summer 2021) that students
must ALSO grant access to if you desire your parent/guest be able to view/pay
your WVU bills online.
What is the “Passphrase” on the proxy Profile tab?
You can assign a word or phrase to each parent/guest, which the individual must
use to verify their
FERPA identity for phone calls or other offline queries to
WVU offices. If you have questions about
FERPA, please refer to
http://ferpa.wvu.edu. You are responsible for communicating this
FERPA passphrase to your parent/guest. The
E-mail Passphrase button on the
Profile tab will send it to them in an e-mail message.
How can I reset my parent’s (or guest’s)
PIN?
You can reset the
PIN of a parent/guest by clicking the
Reset Pin button on the
Profile tab for that parent/guest. The parent/guest can also reset their
PIN by clicking the
Forgot
PIN button on the login page.
What are the start and stop dates on the Profile tab?
These dates determine when a parent/guest account is active. If the Start Date
is in the future or the Stop Date is in the past, the account is inactive, and
the parent/guest cannot view your information.
Once a page is enabled (or authorized), can I disable the page (or revoke authorization)?
Yes. Go to the
Authorization tab for the parent/guest, and uncheck the box beside the page
you wish to disable.
Can I delete a proxy (parent/guest)?
The proxy (parent/guest) cannot be deleted. To disable the account, set the Stop
Date on the proxy’s
Profile tab to yesterday’s date.
My parent/guest lost the “New proxy identity” e-mail message with the link to
activate their account? What can I do?
All e-mail communications can be resent via the
Communication tab.
What if I used the wrong e-mail address when creating the parent/guest (proxy)
account?
Set the Stop Date on the
Profile tab to yesterday’s date to immediately disable the account.
After establishing the relationship on the Profile tab, I see the warning message,
“The proxy
PIN is disabled”, on the page. What does it mean?
This message will disappear once the parent/guest (proxy) logs in and sets their
PIN/password for the first time.
Can my parent/guest (proxy) update my information?
No. Parents/Guests can only view your information, and that is limited to what
you authorized.
How many parent/guest (proxy) accounts can I create?
There is no limit to the number of proxy accounts you can create.